POPULAR QUESTIONS

If your order has not yet been packed (by our warehouse ninja's) then our team can update your address before it leaves us! Give our team a call ASAP so we can have this updated for you.

US: +1 (253) 666-1100

If your order is pending dispatch or has already left our warehouse, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address.

Our ninja packers are crazy fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. Please give our team a call ASAP to see if we can get this done for you!

US: +1 (253) 666-1100

Orders are processed Monday – Friday (excluding public holidays) and are sent from our Brisbane Warehouse in Australia. During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order. Please allow no more that 2 extra business days during this time for your order to be dispatched. In some cases, we may need to contact you before your order can be processed due to a security check. To ensure there is no delay, please respond to any email/phone call from our Customer Experience team.

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number! Copy and paste your tracking number into the link below to see the current status of your order https://auspost.com.au/mypost/track/#/search Please note: it may take 24 hours for tracking scans to appear once your order has been shipped

We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Culture Kings. To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible. CLICK HERE for more info

 ONLINE

CHAT WITH US  

Live chat support with a Culture Kings product expert. Also available online by hitting the "CHAT" button in the bottom right hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

 CALL

USA
+1 (253) 666-1100

Sunday to Thursday 2pm-11pm PST
Friday and Saturday 4pm- 11pm PST

CHAT WITH US  

Live chat support with a CultureKings product expert. Also available online by hitting the "CHAT" button in the bottom rigt hand corner of our website

SEND US AN EMAIL  

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

USA
+1 (253) 666-1100

Sunday to Thursday 2pm-11pm PST
Friday and Saturday 4pm- 11pm PST