PROMOS AND DISCOUNTS

    We do not price match unfortunately, sorry!

    We are a retailer (not a wholesaler), so we don't offer discounts for bulk purchases, sorry!

    We have a dope range of set bundles where you can save $$ on your purchase and are perfect for gifts!

    Click HERE to see our current deals

    Tokens are only given for in store in every $100 you spend.

     

    Unfortunately online purchases are not offered holy grail tokens.

    We often run some awesome offers where you can score deals like 3 for $120 or 50% off!

     

    Only selected items are included in sales like this so if you find your cart isn't discounting when you have added them to your cart first check your items are apart of the sale.

     

    All items that are included will have banners like the images below to help you make the best choice! Once you add eligible items to your cart the price will discount for you.

     

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    **Please note that sometimes not all colours or teams in a particular style are included in the sale**

    Our NFS free gift incentives can only be claimed when spending a minimum amount on a single purchase! This is a small token to say thank you for shopping with us 

     

    NFS products are while stocks last so we try our hardest to ensure that everyone has a fair chance of being eligible to claim

SECURITY PROCESS

    We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder.

     

    Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Culture Kings.

     

    To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible.

     

    CLICK HERE for more info

    We care about our customers and the protection of their money.

    All online retailers receive fraudulent transactions, which causes both us and the innocent parties much inconvenience and distress. We have a security system in place that flags orders which details need to be confirmed. Don't be alarmed if this is you! This may simply be because your card does not match the new address you have just moved into.

    Our team will contact the cardholder and simply confirm details with them to ensure it is the card owner that has placed the order and not an online thief! Once details are confirmed, orders are resumed and processed as normal.


    In no way is this process intended to discriminate, offend or inconvenience our customers; we genuinely want our customers details to be secure when shopping online :)

     

    We want to make sure your info and money is safe when shopping with us, sometimes we may need you to provide some extra details before we can have your order approved and shipped.

    In some cases you may be asked to send through one or more of the following documents, nothing to be worried about, but we do want you to be safe when sending sensitive info so here is a quick guide!

     

    1) Drivers Licence OR Utility Bill

    The name on the ID you provide needs MUST contain the shipping address on your order and the name on the credit card you used as well.

    2) Screenshot of Transaction

    This just needs to be a screenshot or image of the transaction pending or debited from your account. We don't need to see any personal details, just the date the purchase was made and the amount of your order being paid to Culture Kings (see example below). You are more than welcome to cover up any other transactions not made with Culture Kings, your account number, balance etc. 

    3) Alternative email address OR phone number


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    We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder.

     

    Don't be alarmed if this happens to you! We check 100's of orders every single day and orders can be selected for various reasons. We only need to cross-check info that you have entered when placing your order.

     

    Sometimes our security team may need to contact you via phone or email to confirm some details about the payment of your order before it can be shipped. Sometimes we also need some extra like a proof of purchase to be sent through to verify your payment as well.

     

    The security of your information and money is really important to us, so in order to keep our customers safe we perform 100's of security checks everyday.

     

    Don't be alarmed if this happens to you, we just need a little more info to validate and confirm the payment of your order so we can have it shipped.

     

    Our security team may contact you by phone, email or text requesting some additional information from yourself. This may include a photo ID, copy of the card used to place your order and/or a screenshot of the transaction from your internet banking or banking app. You can of course cover up any personal info like your account number, account balance or other transactions.

     

    We only need to see the date the transaction was made, our business name and the amount of your order being paid to Culture Kings so we can verify your payment and have your order processed :)

    All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential. Culture Kings is a Google Trusted Store.  

AFTERPAY

    Afterpay is a buy now, pay later service offered to our US customers.

    To be eligible to use Afterpay, you must;

    • Live in the United States
    • Be at least 18 years old
    • Have a valid and verifiable email address and mobile phone number
    • Use a valid US bank payment card to make a purchase
    • Be capable of entering into a legally binding contract
    • Have less than $1000 in your shopping cart

    Please note: Afterpay cannot be used to purchase gift cards, music tickets or limited releases

    For more information CLICK HERE

     

    Afterpay is separate to Culture Kings and has their own criteria for approving purchases. If your purchases in not approved though Afterpay it could be one of the following;

     

    • Your order is over $1000
    • You already have a few Afterpay plans in progress.
    • You have overdue instalments from other Afterpay orders
    • Afterpay isn't able to approve the amount of your order
    • You are not on the correct Culture Kings website- If you have a United States Afterpay account you would need to shop on our US website for Afterpay to be available.

     

    Please note: Afterpay cannot be used to purchase gift cards, music tickets or limited releases

    Sometimes it does take a few minutes for your Afterpay order to generate into our system.

     

    If you still haven't received an order confirmation from Culture Kings after an hour please reach out to us HERE  send us through a screenshot of your Afterpay order details and we can investigate further! 

     

    Example: 

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    Afterpay is available on majority of our items but unfortunately we are not able to offer Afterpay on some limited release or hyped footwear

PAYMENT TYPES

    We accept payments via PayPal, Amex, Mastercard, Visa & Afterpay 

    We will only charge in the currency of the site which you are on.

     

    We are not able to offer a currency conversion unfortunately. If you are purchasing from a different country, your bank will convert the payment for you, and in some cases, your bank may also charge you a transaction fee for the conversion. For more information regarding this fee, we recommend contacting your bank.

    Unfortunately once your order is placed we cannot change the method of payment.

    Yes we do! 

     

    Through BitPay, we accept the following: 

    • Bitcoin (BTC)
    • Bitcoin Cash (BCH)
    • Ethereum (ETH
    • Wrapped Bitcoin (WBTC)
    • Dogecoin (DOGE)
    • X5 USD-Pegged stablecoins (GUSD, USDC, PAX, DAI and BUSD)

     

    *Stay tuned, we have more coming!

    If you are having trouble completing your order using your credit/debit card it it important to first check you have the funds available in your account.

     

    Once you have confirmed the funds are available please double check the following;

     

    • The card number, name and CCV code (back of card) are correct and as they appear on your card.
    • Your billing address is correct (the address linked to your card through your bank)
    • Your bank has not imposed a limit to the amount of purchases you can make in a 24 hour period.
    • All other details for shipping/billing are correct.

     

    So sorry to hear that your refund hasn't been received! Can you please send through a screenshot of your original bank transaction from your order to orders@culturekings.com so that our Customer Experience team can get this rectified

     

    We're here to help!