DELIVERY INFORMATION

    All online orders are shipped from our Warehouse in Brisbane, Australia!

    If your order has not been packed, our team can still make changes to your shipping address - We highly suggest to give us a call on +617 3345 0511 ASAP so we can change this before your order is shipped.

     

    If you have already sent us an email please reply with your updated shipping address and order number!

     

    *Unfortunately, once your parcel has left us we can no longer make any changes, you will need to contact your local postal service and quote your tracking number to make these changes. 

    We can't make a change to your billing address once your order has been finalized unfortunately. However, this won't have any effect on the shipping and delivery details though as your order will be shipped to the shipping address you have provided! 

    Yes you do! We highly recommend to keep a close eye on your tracking so that you have an estimated delivery date to make sure someone is home to collect your order! If nobody is home to receive the parcel, the shipping company will leave a card for you to head to your local post office to collect with ID.

    Not yet! This isn't a service we offer at the moment however we will be offering this in the near future 

     

    Be sure to keep an eye out for any updates! 

    Australia Post have taken out precautionary measures due to the COVID-19 pandemic. They strive to still deliver each day whilst putting in place social distancing measures.

     

    With many people moving to online shopping as they work from home, they are seeing and uplift in parcels that is resulting in some delays in our network. The current reduction in international flights has also seen delays begin to occur in our US deliveries

    We understand you want your order NOW! But please sit tight and rest assured that we are shipping all orders out ASAP and Australia Post are doing all they can to handle deliveries as fast as possible!

    https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

TRACKING MY ORDER

    We aim to ship all orders within 2 business days (excluding weekends and public holidays) from our warehouse in Australia. Once your order has been dispatched you'll receive a shipping confirmation via email (SMS aswell if you have opted in) so that you can track your order! 

     

    If you have are having trouble finding your tracking number please send us an email HERE and provide at least 2 of the following details: 

     

    • Order number (this starts with CKUS)
    • Full shipping address 
    • Mobile number 
    • Name on order 

     

     

    Tracking numbers can take up to 24 hours to activate. If you still cannot track your order 48 hours after it has been sent through, please HERE!

    As soon as our team have shipped out your order you will receive a shipping confirmation email with your tracking number!

     

    Once you receive your tracking number, copy and paste the number HERE to see the current status of your order

     

    Please note: it may take 24 hours for tracking scans to appear once your order has been shipped

     

    **If you are still not able to track your order please HERE!

    Shop App is super convenient to keep all your trackings together however we have noticed that is does show the incorrect updates for our parcel trackings in particular! 

     

    We highly suggest to sign up for the text/email so that you don't miss out on any updates, click HERE and enter in your tracking number to see movements

     

    *For the most accurate updates, please track your order through Australia Post, as soon as you see that it's arrived in the US please switch to the USPS or Parcels website 

    For any failed delivery attempts you will need to contact USPS directly and reschedule a re-delivery within 48 hours, if you don’t schedule this within the time frame unfortunately your order will be marked as “unclaimed” and be sent back to us here in Australia

     

    Please follow the link below to complete this one:

    >> https://tools.usps.com/go/TrackConfirmAction

     

    If you do miss the 48hour timeframe please email our team ASAP to confirm if you would like your parcel reshipped or not (we recommend using a business address as all parcels require a signature upon delivery for the safety of our customers parcels)

     

    *Please note that "return to sender" parcels can take up 10-12 weeks to arrive back to us as they are 'low priority' with USPS and Aus Post*

    Oh no! So that we can get this investigated for you ASAP, can you please double-check with your household and your neighbors to see if they signed for the parcel or picked it up on behalf of yourself?

     

    If this is not the case then please go ahead and contact Austalia Post to lodge a delivery dispute case on your end. Please contact them HERE 

     

    *Please fill out and submit a request HERE, quote your order number and the case number once this has been lodged so that one of our Customer Experience agents can follow up and get this resolved for you ASAP

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INTERNATIONAL CUSTOMS

    You MAY be liable to pay for customs and import duties.

     

    This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. 

     

    These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties, and cannot pre pay these taxes.

     

    *Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!

    Customs fees and import duties are out of our control and these costs must be paid by the recipient of the parcel. If you are not willing to pay these taxes we are able to refund the amount of your order (minus shipping costs) once the parcel is returned.

     

    Please contact your local Customs and let them know you would like the parcel to be returned to sender. Once this has been done please contact our team HERE, to let us know, so we can ensure the funds are refunded as soon as your parcel arrives back to us!